Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions
GENERAL TERMS AND CONDITIONS (GTC)

 

www.helia-d.eu

 

Effective from the date: 01-09-2019

Preamble

 

Welcome to our Website! Thank you for honouring us with your trust in your purchase!

 

Please read this document carefully before finalizing your order, as by finalizing your order you agree with the contents of this GTC!

 

If you have any questions regarding this General Terms and Conditions, the use of the Website, each Product, the purchase process, or if you would like to discuss with us your individual requirements, please contact our colleague at the contact details provided.

 

Impress: data of the Service Provider (Seller, Business)

 

Name: Helia-D Kft.

 

Registered seat: 1036 Budapest, Bécsi út 85.

 

Mailing address: 1036 Budapest, Bécsi út 85.

 

Registering authority: Company Registry Court of Budapest Capital Regional Court

 

Company registration number: 01-09-728350

 

Tax number: 13303073-2-41

 

Representative: Péter Budaházy

 

Phone number: +36-1-585-8580 (in working days between 08:30-16:15)

 

E-mail: helia@helia-d.hu

 

Web page: http://www.helia-d.eu

 

Bank account number: 10700189-48327509-51100005

 

 

Hosting provider data

 

Name: UNAS Online Kft.

 

Registered seat: 9400 Sopron, Kőszegi út 14.

 

E-mail: unas@unas.hu

 

 

Concepts

 

Parties: Seller and Purchaser together.

 

Consumer: a natural person acting for purposes other than trade, business or profession.

 

Consumer contract: a contract of which one subject is a Consumer.

 

Website: this Website is used to conclude the Contract.

 

Contract: purchase agreement between the Seller and the Purchaser by using Website and electronic mail.

 

Electronic communication device between absentees: a device that can make a contractual declaration in the absence of the Parties to conclude a Contract. Such device, in particular, the addressed or unaddressed form, the standard letter, the advertisement in the press product with the order form, the catalogue, the telephone, the fax and the Internet access device.

 

Distance contract: a Consumer contract which was concluded by the Parties by using only the electronic communication device between absentees within the framework of distance selling arrangements for the supply of the contract goods or services without the physical presence of the Parties.

 

Product: all marketable movable property offered for sale by the Website that is subject to the Contract.

 

Business: a person who is trading for in its profession, self-employment or business.

 

Purchaser/You: the contractor who makes an offer for purchase through the Website.

 

Guarantee: in the case of Contracts between a Consumer and a Business (hereinafter: Consumer contract) in accordance with the Civil Code,

 

  1. a guarantee for the performance of the Contract which the Business voluntarily undertakes in addition to or in the absence of its legal obligation, to perform the Contract properly; and
  2. a mandatory guarantee based on the law.

 

Term and acceptance of the GTC

 

The content of the Contract between us - in addition to the provisions of the applicable binding legislation - is governed by these General Terms and Conditions (hereinafter as GTC). Accordingly, this GTC contains your and our rights and obligations, the terms and conditions of the Contract, the performance dates, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal.

 

Technical information required for the use of the Website, which is not included in this GTC, is provided by other information available on the Website.

 

Before finalizing your order, you have to get acquainted with the provisions of this GTC. By purchasing through our webshop, you accept and agree with the terms of this GTC and it will fully be the part of the Contract between you and the Seller.

 

The language of the Contract, the form of the Contract

 

The language of Contracts subject to this GTC is English.

 

Contracts covered by this GTC are not considered as a written contract and are not registered by the Seller.

 

The present GTC is governed by the law of Hungary, the Hungarian authorities and courts have exclusive jurisdiction to judge any legal dispute arising from the present agreement.

 

Use of the Website

 

Information on the essential characteristics of Products

 

On this site, you will find the essential features of the Products available for purchase in the descriptions for each Product.

 

Prices

 

All prices are in EUR and include 27% VAT. Prices are indicative and we reserve the right to change the price.

 

Procedure in case of incorrect the price

 

The Seller assumes no responsibility for the price displayed due to its diligence and/or obviously due to a fault in the IT system.

 

An obviously defective price is a:

 

  • price of 0 EUR,
  • price reduced by discount, but it is misrepresenting the discount (e.g.: in case of a 1000 EUR price Product, the Product is offered for 500 EUR with a 20% discount).

 

In the event of an incorrect price being stated, the Seller shall offer the option of purchasing the Product at the real price, which information may be used by the Purchaser to decide whether to order the Product at a real price or to cancel the order without any adverse legal consequences.

 

Registration

 

Purchase requires registration

 

The Website provides to the Users a Product demonstration and online ordering option. The User can browse on the Website using the User menu. The Products are grouped by category. In the ”Products On Sale” category you can find all the special goods available in the store. Each Product is individually marked with the start and end date of the promotion or the start date and until stocks last mark.

 

Under the menu ”More For Cheaper” you will find the Products for which the store offers a quantity discount when ordering several pieces.

 

In the ”New Arrivals” menu you can find the new Products on the Website. By clicking on a category name you can see a list of the category’s Products. If not all Products in this category fit on the page, you can turn over by using the numbers above and below the Products. By clicking on the product name from the product list you can access the detailed product page. Here you can find out the detailed features and price of the Product you wish to order.

 

It is possible to search for Products based on the keyword on the Website. The Product results that match your search criteria will be listed similarly to categories.

 

The selected Product can be added to the Cart using the ”Add to Cart” button (cart icon). Beside the button, the required number of pieces can be set. The User can check the contents of the Cart using the Cart icon. Here you can change the quantity you want to order. Every modification has to be confirmed by the “Modify” button.  The User can delete any item from the Cart by clicking on the “Delete” button or also use the ”Empty Cart” button to completely empty the cart.

 

The User can continue the purchase process by clicking on the ”Order” button. As a second step, you can log in or registrate. In the case of registration the User shall provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. For registration in addition to the above information, a password is required too. About the successful registration, the User can be informed by e-mail and on the Website. The User may request from the Service Provider to cancel his/her registration by e-mail, in which case he/she have to re-register for a new purchase.

 

The User is responsible for keeping the access data confidential. The User is responsible for updating his/her data and shall notify the Service Provider if he/she becomes aware that his data has been misused by a third party. If you forget your password, you can request a new password for the registered e-mail address on the Website. If the User has previously registered on the Website, the ordering process can be continued by entering his/her e-mail address and password.

 

As a next step in the order, the User shall select the appropriate payment and shipping method. Using a summary page, the User can check all the information provided previously and the quantity of Products to be ordered. In the case of data entry errors, you can use the pencil icon to correct the entered data.

 

If you find everything right, you can finalize your order using the ”ORDER” button. You will receive notification of this on the Website and by e-mail. If, after the order has been registered (for example, in the confirmation e-mail), it discovers any incorrect data, it shall be notified to the Service Provider immediately, but within 24 hours at the latest. Regardless of the intent to place an order, the User may log in using the ”Login” menu. After logging in, you will see the ”EDIT” menu, where you can modify the information you provided during the registration and keep track of your order details and status.

 

Conditions for fulfilling the order

 

We are unable to serve commercial quantities in the helia-d.eu webshop. Therefore, max. 5 pieces of the Product can be added to the Cart. We reserve the right to change these terms for major promotions.

 

For commercial quantities, please contact our Commercial Department at iroda@helia-d.hu.

 

The Webshop may refuse or condition on an order fulfilment for customers who have previously breached the General Terms and Conditions for example but are not limited to failing to meet their payment obligation at the time of ordering.

 

The webshop does not contract with minors. By accepting the commercial terms, the customer declares that he is of legal age.

 

Returning the Product

 

The Product will only be returned in its original condition and packaging, incomplete quantity and quality. If you would return a shipped Product for any reason, the return address shall be agreed in advance with the Customer Service, because the address also depends on the reason for the return.

 

Correction of the entered data errors - Responsibility for the accuracy of the provided data

 

During the order process, you have the opportunity to change the information you have entered before the order is finalized (clicking on the back button in the browser will open the previous page so that you can correct the entered data even if you have already moved to the next page).

 

Please note that it is your responsibility to ensure that the data you provide is accurately entered, as the information you provide will be invoiced, and shipped the Product. By placing your order, you acknowledge that Seller is entitled to indemnify you for any loss or expense incurred as a result of your incorrect data entry or inaccurate information. Seller disclaims any responsibility for performance based on inaccurate data entry. Please note that incorrect e-mail address or storage space in your mailbox may result in a lack of confirmation delivery and may prevent the Contract from being concluded.

 

 

Finalize your order (Offering)

 

If you are convinced that the contents of the Cart correspond to the Products you wish to order and that your data is correct, you can close your order by clicking on the "Order" button. The information provided on the Website does not constitute an offer to enter into a Contract with the Seller. You are considered to be the tenderer for orders covered by this GTC.

 

You expressly acknowledge by clicking on the "Order" button that your offer shall be deemed to have been made and your statement, if confirmed by the Seller in accordance with this GTC, shall entail payment obligation. You will be bound by your offer within 48 hours. f your offer is not confirmed by the Seller within 48 hours in accordance with this GTC, you will be released from the validity of your offer.

 

Order processing, Contract conclusion

 

Orders are processed in two steps. You can place an order at any time. You will first receive automatic feedback on your order, which will only record that your order has been received through the Website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains incorrect information (e.g. name, shipping address, telephone number, etc.), you are obliged to notify us of this fact at the same time as you enter the correct details by e-mail without delay. If you do not receive the automatic confirmation e-mail within 24 hours of your order, please contact us, because your order may not have arrived due to technical reasons.

 

After sending your offer, the Seller will confirm your offer by a second e-mail. The Contract is concluded when the confirmation e-mail sent by the Seller becomes available to you in your e-mail system (second confirmation).

 

Payment methods

 

Simple credit card payment (OTP Group)

 

Paying for your order is PRE-ADVANCED via online credit card payment through the Simple’s system. The Simple Online Payment System is developed and operated by OTP Mobil Kft. The OTP Mobil Kft. is a member of the OTP Group.

 

Customers using the service can choose Simple as a simple and secure payment for their online purchases. Then you can make payments through Simple in the usual way.

 

The payment process is the same as the one offered by banks for similar services. During the service, Simple monitors transactions and assists in the prevention of unexpected events, keeping the user in mind, including the cardholder's security.

 

WHAT ARE THE TRANSACTION STEPS?

 

  1. Clicking on the "Payment" button will take you to the Simple payment page, where you will initiate the transaction by entering your credit card details.
  2. After entering the card details, please check the correctness of the data.
  3. The transaction processing begins in the bank processing systems.
  4. You will also be notified of your payment result via e-mail and your Simple system will redirect you to the webshop page.

 

More information: https://www.simple.hu/Fooldal

 

Shipping methods, shipping fees

 

Home delivery

 

Your parcel will be delivered to you by one of the courier services you can find at the Website’s DELIVERY menu.

 

 

Please note that complaints regarding damage of Products or their packaging will only be accepted by sending photos of the Products and the entire outer packaging to helia@helia-d.hu.

 

Take the damaged package from the Courier Service only with a record of the damage and photograph the package before and after unpacking! We will NOT accept complaints about items missing from the package or damaged during shipment without recording a damage report.

 

If the package is severely damaged so that the contents of the package can be accessed, you should NOT take it at all, but reject the receipt and notify us immediately.

 

See current shipping rates here: DELIVERY

 

Performance deadline

 

The general deadline for performance the order is up to 10 days from the order confirmation. This delivery deadline is only informative, and any deviation from this will be notified by e-mail.

 

Electronic sending of the invoice

 

Helia-D Kft. sends the issued invoice in a downloadable and printable version to the Purchaser by e-mail to the e-mail address specified in the registration.

 

Reservation of rights, ownership clause

 

Seller may withhold the delivery of the Product until it is satisfied that the price of the Product has been successfully paid through the electronic payment solution. If the price of the Product has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

 

Territory of shipping

 

Unless otherwise provided in this GTC, Seller ensures delivery/receipt of the ordered Products in the following countries:

Austria France Luxembourg
Belgium Germany Malta
Bulgaria Greece Netherlands
Croatia Hungary Portugal
Cyprus Ireland Romania
Czech Republic Israel Slovakia
Denmark Italy Slovenia
Estonia Latvia Spain
Finland Lithuania Sweden
United Kingdom

 

To those countries that are not on the list, the Seller does not ship currently.

 

The provisions of this GTC shall apply to purchases in the above-mentioned countries by virtue of the provisions of the relevant regulation for this point, Buyer is the customer who is a national of, or resident in, a Member State or an undertaking established in a Member State which purchases goods for the only purpose of end-use, or uses the service or act with that intention. Consumer means any natural person who is acting for purposes which are outside his trade, Business, craft or profession.

 

The language of communication and purchase is primarily English, the Seller is not obliged to communicate with the Buyer in the language of the buyer's Member State.

 

The Seller shall not be required to comply with, or to inform the Buyer of, any non-contractual requirements, such as labelling or industry-specific requirements, applicable to the Product in question under the national law of the Member State of the Buyer.

 

Unless otherwise specified the Seller will apply Hungarian VAT for all Products.

 

The Buyer may exercise his/her rights of enforcement according to this GTC.

 

If an electronic payment solution is used, the payment will be made in the currency specified by the Seller.

 

The Seller may withhold delivery of the Product until it is satisfied that the price of the Product and the delivery fee have been successfully and fully paid through the electronic payment solution (including the case where the buyer pays the purchase price (shipping fee) in the currency of the Member State for the Product paid by wire transfer and the Seller does not receive the full amount of the purchase price due to conversion, bank charges and costs). If the price of the Product has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

 

 

 

The Seller will fulfil the order after payment of the shipping fee. If the Buyer does not pay the shipping fee to the Seller or fails to resolve the delivery by the agreed date, the Seller shall terminate the Contract and refund the paid purchase price to the Buyer.

 

Consumer information on the Government Decree 45/2014. (II. 26.)

 

Information on the Consumer buyer's right of withdrawal

 

Under Section 8:1 (1) (3) in Civil Code the Consumer means a natural person acting outside his profession, independent occupation or Business activity, so

legal entities

 cannot exercise the right of withdrawal without justification!

 

According to Section 20 of the Government Decree 45/2014. (II. 26.), the Consumer has the right to withdraw without justification. The Consumer has the right of withdrawal

 

  1. in the case of a Contract for the sale of a Product

 

  1. the Product,

 

  1. ab) when buying multiple Products if each Product is delivered at a different time, to the last Product delivered,

 

within 14 days from the date of receipt indicated by the Consumer or by a third party other than the courier.

 

Nothing in this point shall affect the Consumer's right to exercise the right of withdrawal specified in this point between the date of conclusion of the Contract and the date of receipt of the Product.

 

If the Consumer has made an offer for the conclusion of the Contract, the Consumer shall have the right to withdraw the offer before the conclusion of the Contract, which shall terminate the binding obligation to conclude the Contract.

 

Notice of withdrawal, the exercise of the Consumer’s right of withdrawal or termination

 

The Consumer may exercise the right of the insured in Section 20 of the Government Decree 45/2014. (II. 26.) using a clear statement to this effect or by using a template of the statement which can be downloaded from the Website.

 

Validity of the Consumer's withdrawal statement

 

The right of withdrawal shall be deemed to be exercised within the deadline if the Consumer submits his/her statement within the deadline. The deadline is 14 days.

 

The Consumer shall prove that he/she has exercised his/her right of withdrawal in accordance with this provision.

 

The Seller shall confirm the Consumer's withdrawal statement upon receipt on an electronic media.

 

Obligations of the Seller in the event of the Consumer's withdrawal

 

Seller's Refund Obligation

 

If the Consumer exercises his/her right of withdrawal from the Contract in accordance with Article 22 of the Government Decree 45/2014. (II. 26.), the Seller shall, within fourteen days of becoming aware of the withdrawal, reimburse the full amount paid by the Consumer for consideration, including any costs incurred in performance as the shipping fee.

Please note that this provision does not apply to extra costs incurred by choosing a mode other than the least costly mode of transport.

 

Method of Seller's Refund Obligation

 

In the event of withdrawal or termination appropriate to Article 22 of the Government Decree 45/2014. (II. 26.), the Seller shall refund the amount due to the Consumer in the same manner as the payment method used by the Consumer. Based on the Consumer's express consent, the Seller may use another form of payment for the refund but shall not charge the Consumer any additional fee. The Seller shall not be liable for any delay resulting from a mistake and/or inaccuracy in the Customer's bank account number or postal address.

 

Extra Costs

 

If the Consumer expressly opts for a mode of transport other than the least costly, the Seller shall not be obliged to reimburse the resulting additional costs. In this case, we are responsible for the refund up to the general shipping rates shown.

 

Right of retention

 

The Seller may withhold the refund due to the Consumer until the Consumer has returned the Product or has unequivocally confirmed that it has been returned; the earlier of the two shall be taken into account. We are unable to accept a package with cash on delivery or postage.

 

The Consumer's obligations in the event of withdrawal or termination

 

Returning the Product

 

If the Consumer withdraws from the Contract in accordance with Article 22 of the Government Decree 45/2014. (II. 26.), the Consumer shall return the Product promptly, but no later than fourteen days after notice of withdrawal or take over it to the Seller or a person authorized by the Seller to receive the Product. Returns are deemed to have been completed on time if the Consumer has dispatched the Product before the time limit expires.

 

The cost of returning the Product

 

The Consumer shall bear the cost of returning the Product. The Product shall be returned to the Seller's address. If the Consumer terminates the Contract relating to the provision of services between the absents after the commencement of the performance, the Consumer shall pay to the Business a fee commensurate with the service provided up to the date of notice of termination. The payable amount by the Consumer shall be determined based on the total amount of the consideration specified in the Contract including tax. If the Consumer proves that the determined total amount is excessive, the proportionate amount shall be calculated based on the market value of the services provided up to the date of termination of the Contract. Please note that we will not be able to take over any Product returned by cash on delivery or by post.

 

Consumer's responsibility for depreciation

 

The Consumer shall be liable for any diminution in use resulting from use in excess of that necessary to determine the nature, characteristics and functioning of the Product.

 

The right of withdrawal cannot be exercised in the following cases

 

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the referred cases under Section 29 (1) of Government Decree 45/2014 (II.26.):

 

  1. in the case of a Contract for the provision of a service, after the performance of the service as a whole, where performance has begun with the Consumer's express prior consent, and the Consumer has acknowledged that he/she will lose his/her right of withdrawal;

 

  1. in the case of a Product or service whose price or fee which is subject to fluctuations in the money market which cannot be controlled by the Business, even within the deadline for exercising the right of withdrawal;

 

  1. in the case of a non-prefabricated Product which has been manufactured according to the Consumer's request or at the express request of the Consumer, or which is personalized to the Consumer;

 

  1. perishable or, in the case of a Product which will retain its quality for a short period;

 

  1. such sealed Product which cannot be returned after opening for health or hygiene reasons;

 

  1. in respect of a Product which, by its nature, is inextricably mixed with another Product after its delivery;

 

  1. such alcoholic beverages of which actual value depends on the market fluctuations beyond the control of the Business, and the price of which was agreed by the Parties at the time of the conclusion of the Contract, but shall not be performed until the thirtieth day after the date of conclusion of the Contract;

 

  1. in the case of a Business contract where the Business has contacted the Consumer to carry out urgent repair or maintenance work at the express request of the Consumer;

 

  1. the sealed audio or video recordings and computer software in cases where the Consumer has opened the packaging after the delivery;

 

  1. newspapers, magazines and periodicals, except for subscription contracts;

 

  1. for contracts concluded at public auction;

 

  1. a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than residential services, where the performance date or deadline specified in the contract;

 

  1. in the case of the digital content provided on a non-tangible medium if the Business commenced performance with the Consumer's express prior consent and the Consumer, with that consent, made a statement of that he/she loses his/her right of withdrawal after commencement of the performance.

 

Warranty, Product warranty and Guarantee

 

This section of the Consumer information is based on applying Annex 3 to Government Decree 45/2014 (II.26.) that was made by the authorization of Article 9 (3) of Government Decree 45/2014 (II.26.).

 

Warranty

 

In which case you can exercise your right of warranty?

 

You may enforce a warranty claim against the Seller in the event of the Seller's defective performance under the terms of the Civil Code.

 

What rights do you have under your warranty claim?

 

You have the following warranty claims, as you choose:

 

You can choose either repair or replacement unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the Seller as compared to the alternative remedy. or ask for a commensurate reduction in the consideration, repair the defect himself or have it repaired at the obligor’s expense. If you do not or cannot choose the reparation or replacement you can ask for a commensurate reduction in the consideration, repair the defect himself or have it repaired at the Seller’s expense, or withdraw from the Contract in the last case.

 

You shall be entitled to switch from the warranty right he/she has selected to another. The cost of switch-over shall be covered by you unless it was made necessary by the Seller’s conduct or for other reasons.

 

What is the deadline for your warranty claim?

 

You shall be required to inform the Seller of any lack of conformity without delay, but no later than two months after the discovery of the error. 

 

However, we draw your attention that you will no longer be able to enforce your warranty claim after the two years from the performance of the Contract (delivery date).

If the things supplied under a Contract that involves a Consumer and a Business party are second-hand, the Parties may agree on a shorter limitation period, however, the limitation period may not be less than one year in this case either.

 

Against whom can you enforce your warranty claim?

 

You can enforce your warranty claim against the Seller.

 

What are the other conditions to enforce your warranty claims?

 

Within six months of the date of delivery, there is no other condition for enforcing your warranty claim unless you certify that the Product or service was provided by Seller. However, after six months have passed from the date of performance, it is your responsibility to prove that the defect you discovered was present at the time of the performance.

 

By default, warranty and Guarantee rights are different from the general rules for used Products. There may be defective performance in the case of used Products, however, the circumstances under which the customer may have expected certain defects to be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more frequent, which means that a second-hand Product may be of the same quality as a newly purchased Product. Based on this, the customer is entitled to enforce its warranty rights only in respect of defects that are beyond and independently of the defects in use. If the used Product is defective and the customer, who is a Consumer, has been informed thereof at the time of the purchase, the Service Provider shall not be liable for the known defect.

 

Product warranty

 

In which case you can exercise your right of Product warranty?

 

In the event of a defect in a movable (the Product you may assert a warranty claim, or a Product warranty claim according to your choice.

 

What rights do you have under your warranty claim?

 

As a product warranty claim, you can only request the repair or replacement of the defective Product.

 

In what case is the Product defective?

 

A Product shall be considered defective if it does not meet the quality requirements applicable at the time of placing it on the market or if it does not have the characteristics given by the manufacturer.

 

What is the deadline for enforcing your product warranty claim?

 

You can claim your product warranty within two years of the Product being marketed by the manufacturer. Upon expiry of that period, you shall lose your entitlement.

 

Against whom and under what other conditions can you claim your product warranty claim?

 

You can claim your product warranty only against the manufacturer or distributor of the movable thing. You shall prove the defect of the Product if you claim a product warranty.

 

In what cases is the manufacturer (distributor) exempt from product liability?

 

The manufacturer (distributor) shall be relieved of liability if able to prove that:

  1. he did not place the Product on the market;
  2. the Product was not produced for retail purposes, or it was not produced or distributed within the framework of regular Business activities;
  3. the Product was in perfect condition at the time when it was placed on the market, and the cause of the defect developed subsequently;
  4. at the time the Product was placed on the market the defect could not have been discovered according to the current state of scientific and technological achievements; or
  5. the defect in the Product was caused by the application of a statutory or regulatory provision.

 

The manufacturer (distributor) shall prove only one reason for exemption.

 

Please note that due to the same defect, you cannot enforce a warranty and product warranty claim simultaneously. However, if your product warranty claim is effectively enforced, you may enforce your warranty claim on the replaced Product or part against the manufacturer.

 

Guarantee

 

In which case you can exercise your right of guarantee?

 

In the event of defective performance, the Seller is bound by Government Decree 151/2003. (IX. 22.) on mandatory Guarantee for certain durable Consumer goods.

 

The law states a Guarantee for durable Consumer goods (e.g. technical items, tools, machines) and their parts with a purchase value over 10,000 HUF.

 

What are your rights and within what time limit you are entitled to a Guarantee?

 

The Government Decree 151/2003. (IX. 22.) on mandatory Guarantee for certain durable Consumer goods defines the cases of mandatory Guarantee cases. The Seller does not provide Guarantee for Products not covered by this scope. The guarantee claim is valid during the guarantee period. If the guarantor fails to comply with its obligation to call upon the right holder within a reasonable time, the claim may be pursued in court within three months of the expiry of the term specified in the notice, even if the warranty period has expired. Failure to meet this deadline causes a loss of rights. Otherwise, the rules governing the exercise of warranty claims should apply mutatis mutandis to the enforcement of a guarantee claim. Failure to meet this deadline causes a loss of rights. The guarantee period begins on the day of the delivery of the Consumer item or, in the case of the delivery by the Business or its agent. For guarantee claims beyond one year, please contact the manufacturer.

 

What is the relationship between Guarantee and other warranty rights?

 

The Guarantee is prevailing beside the warranty and product warranty rights. The basic difference between general warranty rights and Guarantee is that the burden of proof is more favourable to the Consumer in the case of a Guarantee.

 

Except for the vehicles, consumables with a fixed, which are subject to mandatory Guarantee under Government Decree 151/2003, or which cannot be transported as hand luggage on public transport vehicles weighing more than 10 kg, shall be repaired at the place of operation. If the repair cannot be performed at the site, disassembly and assembly, as well as removal and return, shall be provided by the Business or, in the case of a request for repair directly by the repair service, then by the repair service.

 

The Seller's undertaking for the duration of the mandatory Guarantee shall not include terms and conditions that are less favourable to the Consumer than the rights guaranteed by the mandatory Guarantee. Thereafter (after 1 year), however, the terms of the voluntary Guarantee are free to be determined, however, in this case, the Guarantee does not affect the Consumer's statutory rights, including any warranty claims.

 

Replacement claim within three Business days

 

In the case of sales through the Webshop, the replacement claim within three Business days also applicable. Claims for replacement within three Business days may be claimed for Consumer durable goods covered by the Government Decree 151/2003. (IX. 22.), according to which if you validate your replacement claim within 3 working days, then the Seller shall understand that the Product was defective at the time of sale and shall replace the Product without further delay.

 

When is the Seller relieved from its Guarantee obligation?

 

The Seller shall be exempt from its Guarantee obligation only if it proves that the cause of the defect occurred after the performance.

 

Please note that due to the same defect, a warranty and a guarantee claim, and a Product warranty and a guarantee claim cannot be enforced concurrently, otherwise you will be entitled to the rights arising from the Guarantee regardless of the warranty rights.

 

Online dispute resolution platform

 

The European Commission has created a Website where Consumers can register, enabling them to settle their online disputes by filling out a request form, avoiding legal action. In this way, Consumers can enforce their rights without, for example, being prevented by distance.

 

If you would like to complain about a Product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.

 

On the portal, you and the trader against whom you have complained can jointly select the dispute resolution body that you wish to entrust with handling the complaint.

 

The online dispute resolution platform is available at:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

 

European Consumer Centre (ECC)

 

If you have a consumer complaint with the seller, the European Consumer Centre could help you resolve your complaint. The primary and most important task of the European Consumer Centre is to provide assistance and help outside the substantive, free-of-charge administrative procedure for settling individual consumer complaints across borders (where the consumer is domiciled and based in a trader located in different EU Member States, Iceland or Norway). The consumer is resident and not his nationality!

 

What are the prerequisites for contacting the European Consumer Centre?

 

  • The consumer is domiciled, and the place of business is in different countries (cross-border), EU Member State, Iceland or Norway. (The consumer's place of residence and not his nationality matters);
  • The consumer has previously attempted to resolve the complaint with the business in writing and in a verifiable manner;
  • The consumer shall clearly identify and justify the specific individual (typically pecuniary) claim he wishes to assert due to the infringement and send the related evidence and documents.

 

Find the consumer centre in your country: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/european-consumer-centres-network_en

 

Complaint handling and remedy options

 

The consumer may submit consumer complaints about the product or the Seller's activities at the following contact details:

 

 Phone: +36-1-585-8580 (8:30 am to 4:15 pm on working days!)

 Internet address: http://www.helia-d.eu

 E-mail: helia@helia-d.hu

 

The consumer may communicate his complaint verbal or in writing to the business, about his or her complaint relating to the conduct, act or omission directly attributable to the business or a person acting in the interests of or on behalf of the business.

 

The verbal complaints have to be promptly investigated by the business and remedied as necessary. If the consumer disagrees with the handling of the complaint or if the complaint is not immediately investigated, the business shall immediately record the complaint and its position and hand over a copy of it in person to the consumer in the case of a personally communicated verbal complaint. In the case of a verbal complaint made by telephone or other electronic communications service, it shall be sent at the same time as the substantive reply, in accordance with the rules governing the reply to a written complaint, no later than 30 days. Otherwise, it is required to follow the written complaint as follows. Unless otherwise provided in the directly applicable legal act of the European Union, the business shall reply in writing to the substance of the matter and act to communicate it, within thirty days of receipt. A shorter deadline may be set by law and a longer deadline may be set by the act. The business shall give reasons for its position rejecting the complaint. A business shall provide a unique identification number for verbal complaints made by telephone or electronic communications services.

 

The records of the complaint shall contain the following:

 

  1. the consumer's name and address,
  2. the place, time and method of submitting the complaint,

a detailed description of the consumer's complaint, a list of the documents, documents and other evidence submitted by the consumer,

  1. a statement by the business regarding its position on the consumer's complaint, where the complaint can be promptly investigated,
  2. the signature of the person taking the records and the consumer, except for the verbal complaints made by telephone or other electronic communications service,
  3. place and time of recording of the record,
  4. the unique identifier of the complaint in the case of the verbal complaint made by telephone or other electronic communications service.

 

The business shall keep the record of the complaint and a copy of the reply for five years and shall make it available to the control authorities on request.

 

In the event of a complaint being rejected, the business shall inform the consumer in writing, with regard to the nature of the complaint, which authority or the arbitration board may initiate proceedings. The information shall also include the location, telephone and Internet contact details and the postal address of the competent authority or of the conciliation body where the consumer is domiciled or resident. The information should also include whether the business uses the arbitration procedure to resolve a consumer dispute.

 

If any consumer dispute between Seller and consumer is not resolved during the negotiations, the following remedies are open to the consumer:

 

Complaint to consumer protection authorities. If the consumer discovers a breach of his consumer rights, he is entitled to complain to the consumer protection authority in his place of residence. After considering the complaint, the authority will decide on the consumer protection procedure. The first-degree consumer protection duties are performed by the district offices competent for the consumer's place of residence, a list of these can be found here: http://jarasinfo.gov.hu

 

Court proceedings. Customer is entitled to a court action to enforce a consumer claim arising from a consumer dispute under the Act V of 2013 on Civil Code and Act 2016 CXXX. on Civil Procedure.

 

We inform you that you may file a consumer complaint with us. If your consumer complaint is rejected, you are also entitled to contact with the arbitration board competent for your place of residence or place of stay: the initiation of the arbitration proceeding requires that the consumer directly attempt to resolve the dispute with the business concerned. At the request of the consumer, the competent arbitration board is that was indicated in the consumer's request instead of the competent body.

 

The business shall be subject to the duty of cooperation in the arbitration proceedings.

 

This includes the obligation for businesses to send a response to a request for the arbitration board and an obligation to appear before the arbitration board ("ensuring the presence of the person authorized to enter into a hearing").

 

If the company has its headquarter or registered office in a county other than that in which the chamber of the arbitration board is competent, the obligation on the business to cooperate concerns to offer the possibility of a written settlement in accordance with the consumer's requirements.

 

In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power which provides for mandatory fines to be imposed in the event of unlawful conduct on the part of undertakings as a result of a change in the law, the fine cannot be waived.

 

In addition to the Consumer Protection Act, the relevant provision of the small and medium-sized enterprises act has also been amended so that no fine can be avoided in the case of a small and medium-sized enterprise.

 

For small and medium-sized enterprises, the fine may range from HUF 15,000 to HUF 500,000 while for non-small and medium-sized enterprises subject to the Accounting Act exceeding HUF 100 million per year, 5% of the annual net sales of the enterprise up to HUF 500 million. With the introduction of the mandatory fine, the legislator seeks to emphasize cooperation with arbitration boards and to ensure the active involvement of businesses in the arbitration proceedings.

 

The arbitration board is competent for the out-of-court settlement of consumer disputes. It is the task of the arbitration board to attempt to reach a settlement between the parties to resolve consumer disputes, failing which it will decide on the matter to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the arbitration board shall advise on the rights and obligations of the consumer.

 

The arbitration board’s proceedings initiate for a request of the consumer. The request shall be submitted in writing to the chairman of the arbitration board: the written requirement may be fulfilled by letter, telegram, telegraph or telefax, or by any other means that enables the recipient to permanently store data addressed to it for a period sufficient to fulfil its purpose, and display.

 

The request shall include:

 

  1. the consumer's name, place of residence or place of stay,
  2. the name, registered office or place of business of the consumer involved in a consumer dispute,
  3. where the consumer has the jurisdiction of the board applied for instead of the competent arbitration board,
  4. a brief description of the consumer's opinion, the facts supporting it and the evidence therefore,
  5. a statement by the consumer that the consumer has directly attempted to resolve the dispute with the business concerned
  6. a statement by the consumer that no other arbitration board has taken action in the matter, no mediation has been initiated, no claim has been made or no request for payment order has been made,
  7. motion for a decision of the board,
  8. the signature of the consumer.

 

The application shall be accompanied by the document or a copy (extract) thereof, the content of which the consumer cites as evidence, in particular, a written statement of the business rejecting the complaint or, failing that, any other written evidence available to the consumer that he has attempted to obtain the arbitration sought.

 

If the consumer acts through a proxy, the request shall be accompanied by the authorization.

 

More information on the Arbitration Boards is available here: http://www.bekeltetes.hu

 

More information on the regionally competent Arbitration Boards can be found here:

https://bekeltetes.hu/index.php?id=testuletek

 

Contact details for each of the territorially competent Arbitration Boards:

 

The Budapest Arbitration Board is exclusively competent for the resolution of cross-border disputes.

 

Baranya County Arbitration Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: +36-72-507-154

Fax: +36-72-507-152

E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Jász-Nagykun-Szolnok County Arbitration Board

Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.

Phone number: +36-56-510-621, 06-20-373-2570

Fax: +36-56-510-628

E-mail: bekeltetotestulet@jnszmkik.hu

Bács-Kiskun County Arbitration Board

Address: 6000 Kecskemét, Árpád krt. 4.

 

Phone number: +36-76-501-500; +36-76-501-525, +36-76-501-523

Fax: +36-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu

Honlap: www.bacsbekeltetes.hu

Komárom-Esztergom County Arbitration Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: +36-34-513-027

Fax: +36-34-316-259

E-mail: szilvi@kemkik.hu

Békés County Arbitration Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: +36-66-324-976

Fax: +36-66-324-976

E-mail: eva.toth@bmkik.hu

Nógrád County Arbitration Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Phone number: +36-32-520-860

Fax: +36-32-520-862

E-mail: nkik@nkik.hu

Borsod-Abaúj-Zemplén County Arbitration Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: +36-46-501-091; +36-46-501-870

Fax: +36-46-501-099

E-mail: kalna.zsuzsa@bokik.hu

Pest County Arbitration Board

Address: 1119 Budapest, Etele út 59-61. II. emelet 240.

Mailing address: 1364 Budapest, Pf.: 81

Phone number: +36-1-269-0703

Fax: +36-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Budapest Arbitration Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: +36-1-488-2131

Fax: +36-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Somogy County Arbitration Board

Address: 7400 Kaposvár, Anna u.6.

Phone number: +36-82-501-026

Fax: +36-82-501-046

E-mail: skik@skik.hu

Csongrád County Arbitration Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: +36-62-554-250/118

Fax: +36-62-426-149

E-mail: bekelteto.testulet@csmkik.hu

Szabolcs-Szatmár-Bereg County Arbitration Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: +36-42-311-544

Fax: +36-42-311-750

E-mail: bekelteto@szabkam.hu

Fejér County Arbitration Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: +36-22-510-310

Fax: +36-22-510-312

E-mail: fmkik@fmkik.hu

Tolna County Arbitration Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet

Phone number: +36-74-411-661

Fax: +36-74-411-456

E-mail: kamara@tmkik.hu

Győr-Moson-Sopron County Arbitration Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: +36-96-520-217

Fax: +36-96-520-218

E-mail: bekeltetotestulet@gymskik.hu

Vas County Arbitration Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: +36-94-312-356

Fax: +36-94-316-936

E-mail: vmkik@vmkik.hu

Hajdú-Bihar County Arbitration Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: +36-52-500-710

Fax: +36-52-500-720

E-mail: korosi.vanda@hbkik.hu

Veszprém County Arbitration Board

Address: 8200 Veszprém, Radnóti tér 1. földszint 116.

Phone number: +36-88-429-008

Fax: +36-88-412-150

E-mail: bekelteto@veszpremikamara.hu

Heves County Arbitration Board

Address: 3300 Eger, Faiskola út 15.

Phone number: +36-36-429-612

Fax: +36-36-323-615

E-mail: hkik@hkik.hu

Zala County Arbitration Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: +36-92-550-513

Fax: +36-92-550-525

E-mail: zmbekelteto@zmkik.hu

 

Copyrights

 

Under Article 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the Website is considered as a copyrighted work, therefore all parts of that are protected by copyright. Section 16 (1) of the Copyright Act prohibits the unauthorized use of graphics and software solutions on the Website, the use of computer software or any application that modifies the Website or any part of it. You may retrieve any material from the Website and its database even with the written permission of the rights owner, but only by referring to the Website and indicating the source. The right owner is Helia-D Kft.

 

Partial invalidity, code of conduct

 

If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the Contract will remain in effect and the provisions of the relevant legislation will apply instead of the invalid or defective part.

 

The Seller does not have a Code of Conduct under the Unlawful Commercial Practices Prohibition Against Consumers Act.

 

Operation of digital data content, technical protection measures

 

The availability of servers that provide data appearing on this Website is over 99.9% per year. All data is backed up regularly, so you can restore the original data in case of a problem. The information displayed on this Website is stored in MSSQL and MySQL databases. The sensitive data is stored with an appropriate level of encryption, they are encoded with processor-based hardware support.

 

Relevant legislation

 

The Contract shall be governed by the provisions of Hungarian law, and in particular the followings:

 

Act CLV of 1997 on Consumer protection

 

Act CVIII of 2001 on certain issues of electronic commerce services and information society services

 

Act V of 2013 on the Civil Code

 

Government Decree 151/2003. (IX. 22.) on the mandatory Guarantee for certain durable consumables

 

Government Decree 45/2014. (II.26.) on the detailed rules of Contracts between a Business and a Consumer

 

NGM Decree 19/2014. (IV.29.) on the rules of procedure for the settlement of warranty and guarantee claims in respect of Consumer-Business Contracts

 

Act LXXVI of 1999 on copyright

 

Act CXII of 2011 on information self-determination and freedom of information

 

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

 

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

 

Privacy Policy
Privacy Policy

 

Date of acceptance: 01-09-2019

 

Data Controller

 

Name: Helia-D Kft.

 

Registered seat: 1036 Budapest, Bécsi út 85.

 

Mailing address, complaint handling: H-1036 Budapest, Bécsi út 85.

 

E-mail: helia@helia-d.hu

 

Phone number: +36-1-585-8580 (in working days between 08:30 and 16:15)

 

Web page: https://helia-d.eu

 

 

Hosting provider

 

Name: UNAS Online Kft.

 

Mailing address: 9400 Sopron, Kőszegi út 14.

 

E-mail address: unas@unas.hu

 

Phone number: +36-99-200-200 (in working days between 8:00-15:30)

 

 

Description of the data processing performed during the operation of the webshop

 

Information about using cookies

 

What is a cookie?

 

The Data Controller uses so-called cookies (cookies) when visiting the website. The cookie is a letter and number information package that our website sends to your browser in order to save certain settings, make easier to use our website, and contribute to collect some relevant, statistical information about our visitors.

 

Some cookies do not contain personal information and are not suitable for identifying an individual user, however, some of them include a unique identifier - a secret randomly generated sequence of numbers - that is stored on your device to provide your identity. The duration of each cookie (s) is described in the relevant cookie (s) description.

 

Legal background and legal basis for cookies:

 

The legal basis for data processing is your consent under Article 6 (1) (a) of the Regulation.

 

The main features of cookies used by the website:

 

Session cookie: these cookies store the visitor's location, browser language, payment currency; its lifetime is until the closure of the browser, or up to 2 hours.

 

Age-restricted content cookies: these cookies are a confirmation of age-restricted content and state that the concerned person is over 18 years of age; their lifetime is until the closure of the browser.

 

Referrer cookies: They records that what kind of external side did the visitor come from. Their lifetime is until the closure of the browser.

 

Last viewed product cookie: It records the products that were last viewed by the visitor. Its lifetime is 60 days.

 

Last viewed category cookie: Records the most recently viewed category. Its lifetime is 60 days.

 

Recommended products cookies: At the "recommend to my friend" feature they list the products you want to recommend. Their lifetime is 60 days.

 

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifetime is 365 days.

 

Cookie-accept cookie: When you arrive at the page, you accept the statement on the storage of cookies in the alert window. Its lifetime is 365 days.

 

Shopping cart cookie: Captures products in the shopping cart. Its lifetime is 365 days.

 

Intelligent offer cookie: It records the conditions for displaying intelligent offers (e.g. was the visitor already on the page, has an order). Its lifetime is 30 days.

 

Exit #2 cookies: Option #2 after 90 days the system exits the visitor. Lifetime is 90 days.

 

Backend ID cookie: The server ID of the backend server on the page. Its lifetime is until the closure of the browser closes.

 

Google Adwords cookie: When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, in the Google products, such to customize ads that appear in Google Search. Such cookies use for example to remember your recent searches, past interactions with advertisers 'ads or search results, and visits to advertisers' sites. The AdWords Conversion Tracking uses cookies. In order to track sales and other conversions resulting from an ad, cookies were saved on the user's computer when that person clicks on an ad. Some common uses of cookies: selecting ads based on what is relevant to a particular user, improving campaign performance reports, and avoiding displaying ads already viewed by the user.

 

Google Analytics cookie: Is an analytics tool of Google that helps website and application owners to get a more accurate view of their visitors' activities. The service can use cookies to collect information and make a report on the statistics of the use of the website without identifying the visitors individually to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to reports from website usage statistics, Google Analytics, along with some of the advertising cookies described above, can also be used to display more relevant ads on Google products (such as Google Search) and across the Internet.

 

Remarketing cookies: These cookies may appear for previous visitors or users, when browsing on other websites on the Google Display Network or when searching for terms related to their products or services

 

Cookies strictly necessary for the operation: These cookies are essential for the use of the website and allow the use of the essential functions of the website. In the absence of these, many features of the webpage will not be available to you. The lifetime of this type of cookie is limited to the duration of the session.

 

Cookies to improve the user experience: These cookies collect information about the user's website usage, such as which pages they visit most frequently, or the error message they receive from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. The data obtained from them is used to improve the performance of the website. The lifetime of this type of cookie is limited to the duration of the session.

 

Facebook pixel (Facebook cookie): The Facebook pixel is a code that is used to report conversions on the website, set up target audiences, and the owner of the page receives detailed analytical information about the use of the website. With Facebook pixel, can display customized offers and ads on Facebook to visitors of the website. You can learn about the Facebook privacy policy here:

https://www.facebook.com/privacy/explanation

 

If you do not accept the use of cookies, certain features will not be available to you. For more information about deleting cookies, please visit the following links:

 

 

Processed data for contracting and fulfilment

 

Several data processing cases can be implemented in order to conclude and fulfil the contract. We inform you that data processing related to complaints handling and warranty administration only occurs if you exercise one of those rights.

 

If you do not buy through the webshop only visit it, then the above written for marketing data processing may apply to you, if you give us a marketing consent.

 

For more details on data processing for contracting and fulfilment:

 

Contact

 

For example, if you have any questions about a product by email, contact form or phone.

 

The pre-contact is optional, you can also order from the webshop at any time omitting the pre-contact.

 

Processed data

 

The data you provided during the contact.

 

Duration of data processing

 

Data will only be processed until the contact is closed.

 

The legal basis for data processing

 

Your voluntary consent you give to the Data Controller by contacting. [Data processing under Article 6 (1) (a) of the Regulation]

 

 

 

 

Registration on the website

 

By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data of the data subject does not have to be re-entered when purchasing again). Registration is a condition for concluding a contract.

 

Processed data

 

During data processing, the Data Controller processes your name, billing and shipping address, telephone number, e-mail address, product characteristics and the date of the purchase.

 

Duration of data processing

 

Until your consent is withdrawn.

 

The legal basis for data processing

 

Your voluntary consent you give to the Data Controller by registration. [Data processing under Article 6 (1) (a) of the Regulation]

 

Processing your order

 

Data processing activities are required to complete the contract during processing orders.

 

Processed data

 

During data processing, the Data Controller processes your name, billing and shipping address, telephone number, e-mail address, product characteristics and the date of the purchase.

 

If you have placed an order in the webshop, data processing and data entry are essential to fulfil the contract.

 

Duration of data processing

 

We treat the data for 5 years according to the civil law limitation period.

 

The legal basis for data processing

 

Contract performance. [Data processing under Article 6 (1) (b) of the Regulation]

 

 

 

Issuing the invoice

 

The data processing takes place in order to issue an invoice that complies with the law and to fulfil the obligation to keep accounting records. Pursuant to Section 169 (1) - (2) of the Accounting Act companies has to keep accounting records that directly and indirectly support accounting.

 

Processed data

 

Name, address, e-mail address, phone number.

 

Duration of data processing

 

The issued invoices have to be kept for 8 years from the date of invoicing pursuant to Section 169 (2) of the Accounting Act.

 

The legal basis for data processing

 

Pursuant to Section 159 (1) of CXXVII of 2007 on VAT Act, the issuance of the invoice is compulsory and has to be retained for 8 years pursuant to Section 169 (2) of Act C of 2000 on Accounting [Data processing under Article 6 (1) (c) of the Regulation].

 

The data processing related to the transport of goods

 

The data processing process takes place in order to the ordered product delivery.

 

 

Processed data

 

Name, address, e-mail address, phone number.

 

Duration of data processing

 

The Data Controller processes the data for the period of delivery of the ordered goods.

 

The legal basis for data processing

 

Contract performance [Data processing under Article 6 (1) (b) of the Regulation].

 

 

 

 

 

 

Guarantee service

 

The data processing process takes place in order to handle warranty complaints.

 

 

 

 

Processed data

 

Customer's name, phone number, e-mail address, address, the content of the complaint.

 

Duration of data processing

 

Warranty complaints are retained for 5 years under the Consumer Protection Act.

 

The legal basis for data processing

 

Your voluntary decision is whether you address the warranty administration claim to us or not, but if you turn to us, we have to keep the complaint for 5 years according to Section 17/A. (7) on CLV 1997 on Consumer Protection Act.

 

Processing other consumer protection complaints

 

The data processing process takes place to deal with consumer complaints. If you contact us with a complaint, then the data processing and specifying data are essential

 

Processed data

 

Customer's name, phone number, email address, address, the content of the complaint.

 

Duration of data processing

 

Warranty complaints are retained for 5 years under the Consumer Protection Act.

 

The legal basis for data processing

 

Your voluntary decision is whether you address the warranty administration claim to us or not, but if you turn to us, we have to keep the complaint for 5 years according to Section 17/A. (7) on CLV 1997 on Consumer Protection Act.

 

Processed data for verifying the consent

 

During the registration, order and subscription for a newsletter, the IT system stores the IT data related to the consent for future proof.

 

Processed data

 

Date of contribution and IP address of the data subject.

 

Duration of data processing

 

Due to legal requirements, the consent has to be verified later, so the duration of the data storage will be stored for the limitation period after the data processing ceases.

 

The legal basis for data processing

 

Article 7 (1) of the Regulation imposes this obligation. [Data processing under Article 6 (1) (c) of the Regulation].

 

 

 

Data processing for marketing purpose

 

Data processing for sending a newsletter

 

Processed data

 

Name, email address. Your consent to data processing also entitles the Data Controller to profile your data.

 

Duration of data processing

 

Until the data subject withdraws of its consent.

 

The legal basis for data processing

 

Your voluntary consent to the Data Controller by subscribing to the newsletter [Data Processing under Article 6 (1) (a) of Regulation]

 

Remarketing

 

Data processing as a remarketing activity is done with cookies.

 

Processed data

 

Data processed by cookies specified in the cookie information.

 

Duration of data processing

 

The duration of the cookie storage period, more information is available at:

 

Google general cookie information: https://www.google.com/policies/technologies/types/

 

Google Analytics information:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu

 

Facebook information:

 

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

 

 

The legal basis for data processing

 

Your voluntary consent that you provide to the Data Controller by using the Website [Data processing under Article 6 (1) (a) of Regulation].

 

 

Automated decision making

 

Automated decision making

 

The purpose of automated decision-making is the conclusion and performance of a contract between the Data Controller and the data subject. The results of the automated decision-making are controlled by the Data Controller’s colleague. The data subject has the right to request human intervention by the Data controller, in connection with the automated decision-making process, to express his or her position and to object to the decision.

 

Data Controller uses automated decision-making in the following cases:

 

Coupon code

 

Applied logic: Depending on the published terms of use, the coupon code provides a discount on the total amount of the order or the price of certain products or the delivery fee. The coupon code can only be validated by entering the "Enter coupon code" field in the basket. In this case, the webshop system will deduct the discounts as specified in the terms of use of the coupon. The coupon code can be used only once by a customer unless the terms of use contain other information.

 

Consequences for the affected party: Customers who are entitled to discounts based on the terms and conditions of use and the voucher is validated in the appropriate field, the discount is automatically deducted from the value of the order.

Customers who are not eligible for the discount (e.g. not to buy products that are covered by the coupon code or want to use the coupon code more than described in the terms of use) will not receive discount.

Orders from customers who do NOT validate the coupon code in the "Enter coupon code" field but specify in the other data field of the order (e.g. comment, address extension, etc.) will NOT be fulfilled.

 

Weight-based shipping costs calculator

 

applied logic: The shipping fee depends on the total weight of the purchased products, to which we automatically add the estimated weight of the packaging material.

 

consequences for affected party: The higher the weight of the products ordered, the higher the shipping charge. The weight of the ordered products and the estimated packaging material may not exceed 5 kg.

 

Further data processing

 

If the Data Controller wishes to carry out further data processing, it will provide prior information on the relevant circumstances of the data processing (legal background and legal basis of data processing, the purpose of data processing, the scope of processed data, duration of data processing).

 

We inform you that the Data Controller has to fulfil the Authority's written data based on statutory authorization.

 

 

How to use a data processor and their activities related to data processing

 

Data processing for the storage of personal data

 

Name of Data Processor: UNAS Online Kft.

 

Contact details of the Data Processor: https://unas.hu/

 

Phone number: +36-99-200-200 (in working days between 8:00-15:30)

 

E-mail address: unas@unas.hu

 

Registerred seat: 9400 Sopron, Kőszegi út 14.

 

The Data Processor shall store personal data based on a contract with the Data Controller. It is not entitled to get to know the personal data.

 

 

 

Data processing relating to the transport of goods

 

Name of Data Processors:

 

Country

Transfer Partner (Data Processor)

Austria

Home Delivery - Austrian Post Office

Belgium

Home Delivery - DHL

Bulgaria

Home Delivery - DHL

Cyprus

Home Delivery - DHL

Czech Republic

Home Delivery - DPD

Denmark

Home Delivery - DHL

United Kingdom

Home Delivery - DHL

Estonia

Home Delivery - DHL

Finland

Home Delivery - DHL

France

Home Delivery - DHL

Greece

Home Delivery - DHL

Netherlands

Home Delivery - DHL

Croatia

Home Delivery - DHL

Ireland

Home Delivery - DHL

Latvia

Home Delivery - DHL

Lithuania

Home Delivery - DHL

Luxembourg

Home Delivery - DHL

Malta

Home Delivery - DHL

Germany

Home Delivery - German Post, DHL

Italy

Home Delivery - GLS

Portugal

Home Delivery - DHL

Romania

Home Delivery - FAN Courier Romania

Spain

Home Delivery - DHL

Sweden

Home Delivery - DHL

Slovakia

Home Delivery - GLS

Slovenia

Home Delivery - DHL

 

The Data Processor participates in the delivery of the ordered goods based on a contract with the Data Controller. In doing so, the Data Processor may process the name, address and telephone number of the buyer until the end of the calendar year following the dispatch of the postal item, and then shall immediately delete it.

 

 

Accounting data processing

 

Name of Data Processor: SI-MA Megoldások Kft

 

Seat of Data Processor: 2461 Tárnok, Kölcsey u. 70.

 

Phone number of Data Processor: +36-20-93-10-783

 

E-mail address of Data Processor: sikemarcsi@minden-nap.hu

 

The Data Processor contributes to the accounting of the accounting documents based on a written contract with the Data Controller. In doing so, the Data Processor shall process the name and address of the data subject to the extent necessary for the accounting records in accordance with Section 169 (2) of the Accounting Act and then shall immediately delete it.

 

 

Billing data processing

 

Name of Data Processor: KBOSS.hu Kft.

 

Seat of Data Processor: 1031 Budapest, Záhony utca 7.

 

Phone number of Data Processor: +36-30-35-44-789

 

E-mail address of Data Processor: info@szamlazz.hu

 

The Data Processor contributes to recording the accounting documents based on the contract with the Data Controller. In doing so, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting records, within the period specified in Section 169 (2) of the Accounting Act, and then delete it.

 

 

Data processing related to the operation of a CRM system

 

Name of Data Processor: Mindennap Informatikai Kft

 

Seat of Data Processor: 1113 Budapest, Badacsonyi u. 21.

 

Phone number of Data Processor: +36/1-365-1467

 

E-mail address of Data Processor: info@minden-nap.hu

 

The Data Controller contributes to the register of orders on the basis of a contract with the Data Controller. In doing so, the Data Processor processes the name, address, telephone number and the number and timing of the orders within the Civil Law limitation period.

 

 

 

 

Data processing for online payment

 

 

Name of Data Processor: OTP Mobil Szolgáltató Kft.

 

Seat of Data Processor: 1093 Budapest, Közraktár u. 30-32.

 

Phone number of Data Processor: +36 1/20/30/70 3-666-611

 

E-mail address of Data Processor: ugyfelszolgalat@simple.hu

 

The Data Processor participates in the execution of the Online Payment based on a contract with the Data Controller. In doing so, the Data Processor processes the billing name and address of the data subject, the number and date of the order within the Civil Law limitation period.

 

 

Data processing for packaging

 

Name of Data Processor: Webshippy Magyarország Logisztikai Kft

 

Seat of Data Processor: 1137 Budapest, Pozsonyi út 14.

 

Phone number of Data Processor: +36 1 99 88 099

 

E-mail address of Data Processor: https://webshippy.com/kapcsolat/

 

The Data Processor contributes to the packaging of the ordered goods and to transfer to the delivery partner(s) based on a written agreement with the Data Controller. In doing so, the Data Processor processes the name, shipping and billing address of the data subject to the extent required within the period specified in Section 169 (2) of the Accounting Act, and then deletes it immediately.

 

 

Data processing related to sending newsletter

 

Name of Data Processor: M.I. Solution Kft.

 

Seat of Data Processor: 2045 Törökbálint, Hosszúrét u. 1.

 

Phone number of Data Processor: 06 20/362-8289

 

E-mail address of Data Processor: info@miclub.hu

 

The Data Processor activities: The Helia-D Webshop for better customer experience and more effective information uses the system of M.I. (M.I. Solution Kft., Hungary, 2045 Törökbálint, Hosszúrét utca 1., www.miclub.hu), which uses text files stored on your computer (cookies). These cookies store the activity of your webshop (clicks). With the software and cookies, we use, we can estimate which product or service you may be interested in. This helps us sending you an automated e-mail with content that is informative and about what you may be interested in. If you do not want to receive this type of e-mail, or if you do not want your activity to be followed for this purpose, clicking "unsubscribe" in any footer and will immediately stop both sending e-mail and tracking your webshop activity. You can achieve the same result by inactivating your newsletter sign-up by logging in to your profile.

 

In addition, while browsing our webshop, we only place cookies on your computer that will help us optimize our marketing and the data collected this way will not be connected to a specific person in any case.

 

Your rights during data processing

 

Within the data processing period, you are entitled to the following rights under the Regulation:

 

  • right to withdrawal of consent
  • right to access the information in connection with the personal data and data processing
  • right to rectification
  • right to restriction of processing,
  • right to erasure (‘right to be forgotten’)
  • right to object
  • right to data portability

 

If you intend to exercise your rights, it involves your identification and we will need to communicate with you. Therefore, for the identification, personal data will be required (but the identification may only be based on data that we may otherwise treat you). Your complaints regarding the data processing will be able to access the Data Controller’s e-mail account within this privacy policy’s timeframe.

If you were a customer and you would like to identify yourself for complaint handling or warranty administration, please provide your order ID for identification as well. By using this, we can identify you as a customer.

 

Complaints regarding data processing will be answered within 30 days.

 

Right to withdrawal of consent

 

You are entitled to withdraw your consent to the processing of your data at any time, in which case the provided information will be deleted from our systems. Please note, however, that in the event of an unsubscribed order, the cancellation may result in failure to the delivery. In addition, if the purchase is already completed, billing information may not be deleted from our systems based on accounting standards, and if you owe to us, we may process your data based on the legitimate interest in recovering the claim even if the consent is withdrawn.

 

The right of access to personal data and information

 

 

You are entitled to receive feedback on whether your personal data is being processed and, if data processing is in progress you are entitled to:

 

 receive access to the processed personal data and

 be informed about the following information:

  • the purposes of the processing;
  • the categories of your personal data;
  • information about the recipients or categories of recipients to whom your personal data have been or will be disclosed by us;
  • the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from us rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject or to object to such processing in the case of data processing based on legitimate interests;
  • the right to submit a complaint to the supervisory authority;
  • if the data was not collected from you, any available information about your personal data source;
  • the existence of automated decision-making process (if it is used), including profiling, and at least in those cases the meaningful information about the logic involved as well as the significance and the envisaged consequences of such processing for you.

 

The purpose of the exercise of the right is to establish and control the lawfulness of data processing and therefore, upon requesting multiple information, we may charge a reasonable cost reimbursement in return for the fulfilment of information.

 

The access to your personal data is granted to you by sending the treated personal data and information via e-mail after the Data Controller has made your identification. If you have a registration, the access granted by logging in your user account information when you log in to your account.

 

Please indicate in your claim that you are requesting access to personal data or requesting information about data processing.

 

Right to rectification

 

You are entitled to request the rectification of your inaccurate personal data.

 

 

 

 

Right to restriction of processing

 

You are entitled to request the restriction of processing where one of the following applies:

 

  • you dispute the accuracy of personal data, in which case the limitation applies to the time period that allows the Data Controller to verify the accuracy of the personal data if the exact data can be determined immediately, there is no restriction;

 

  • the data processing is unlawful, but you are against deleting the data for any reason (for example, because the data is important for you to enforce a legal claim), so you are not asking for the deletion of the data, but instead ask for a restriction on their use;

 

  • the Data Controller no longer needs personal data for the purposes of the specified data processing, but you require them to submit, validate or defend legal claims; or

 

  • You have objected to the data processing, but the Data Controller's legitimate interest may justify the processing of the data, in which case, until it is determined whether the legitimate reasons of the Data Controller take precedence over your legitimate reasons, the data processing has to be restricted.

 

If the data processing is restricted, such personal data may only be processed with the consent of the data subject or with the submission, validation or protection of legal claims or the protection of the rights of another natural or legal person, or of the public interest of the Union or a Member State.

 

The Data Controller will inform you in advance (at least 3 business days before the restriction is lifted) of the restriction of data processing.

 

Right to erasure - right to be forgotten

 

You are entitled to request the Data Controller to erase your personal data without undue delay if one of the following reasons consist:

 

  • the personal data are no longer necessary in relation to the purpose for which they were collected or processed by the Data Controller;
  • you withdraw your consent and there are no other legal basis for data processing;
  • you object against the legitimate interest-based data controlling and there is no overriding legitimate grounds (as legitimate interest) for the data controlling
  • personal data has been processed unlawfully by the Data Controller and this was confirmed based on the complaint
  • the personal data have to be deleted in order to fulfil the legal obligation under EU or Member State law applicable to the Data Controller.

 

If the Data Controller has disclosed your personal data for any legitimate reason, and for any of the above reasons is obliged to cancel it, the Data Controller has to take reasonable steps, including technical measures, to take account of available technology and implementation costs in order to inform other data controllers who process the data that you have requested the removal (deletion) of the personal data links, copies or duplicate.

 

Erasure shall not apply if data processing is required:

 

  • to exercise the right of freedom of expression and information;
  • to compliance with a legal obligation (such as billing processing, since the retention of the bill is required by law) which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • to establish, exercise or defence of legal claims (e.g. if we have a claim against you and you have not yet completed that, or a consumer, or a data processing complaint handling is in progress).

 

Right to object

 

You have the right at any time to object for any reason related to your own situation against your personal data processing based on the legitimate interest. In this case, the Data Controller may not further process the personal data unless it proves that the data processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or which are related to the submission, validation or protection of legal claims.

 

If personal data is processed for the purpose of direct marketing, you are entitled to object at any time against the processing of your personal data for this purpose, including profiling, if it is related to direct marketing. If you object to the processing of personal data for the purpose of direct marketing, then personal data may no longer be processed for this purpose.

 

Right to data portability

 

If the data processing is automated or if data processing is based on your voluntary consent, you have the right to ask the Data Controller to receive the data you have provided to the Data Controller, which the Data Controller issues you in XML, JSON, or CSV format. If this is technically feasible, you may request that the Data Controller forward the data in this form to another data controller.

 

Automated decision-making

 

You are entitled to exclude from the scope of a decision based solely on automated data processing (including profiling) that would have a legal effect on you or would affect you in a similar way. In these cases, the Data Controller shall take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to seek the intervention of the controller, to express his or her position and to object to the decision.

 

The above does not apply if the decision is

 

  • It is necessary for the conclusion or performance of the contract between you and the Data Controller;
  • to take it is possible based on EU or national law applicable to the Data Controller, which also lays down appropriate measures for the protection of your rights and freedoms and legitimate interests; or
  • based on your explicit consent.

 

Data security measures

 

The Data Controller declares that it has taken adequate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, and unavailability due to accidental destruction or damage to the technology used.

 

Compared to organizational and technical capabilities, the Data Controller will make every effort to ensure that its data processors take appropriate data security measures when working with your personal data.

 

Legal remedies

 

If, in your opinion, the Data Controller has violated any statutory provisions on data processing or has not complied with any of your requests, the Hungarian National Authority for Data Protection and Freedom of Information may initiate an investigation procedure in order to terminate the alleged unlawful data processing (mailing address: 1530 Budapest, Pf.: 5., e-mail: ugyfelszolgalat@naih.hu).

 

We also inform you that in case of violation of legal provisions on data processing, or if the Data Controller has not complied with any of your requests, you may initiate a civil lawsuit against the Data Controller against a court.

 

Changing Data Processing Information

 

The Data Controller reserves the right to modify this Data Processing Information in a manner that does not affect the purpose and legal basis of the data processing. By using the website after the entry into force of the amendment, you accept the amended data processing information.

 

If the Data Controller wishes to perform additional data processing for the purpose of collecting the data for purposes other than the purpose for which they were collected, the Data Controller will inform you about the purpose of the data processing and the following information before it makes further data processing:

 

  • the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;

 

  • the existence of the right to request from the Data Controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to the processing as well as the right to data portability;

 

  • where the processing is based on your voluntary consent, the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

 

  • the right to lodge a complaint with a supervisory authority;

 

  • whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data;

 

  • the existence of automated decision-making (if applicable) including profiling, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

 

Data processing can only start after this, if the legal basis for data processing is consent in addition to providing information, you also have to contribute to the data processing.

 

This document contains all relevant data processing information regarding the operation of the webshop in accordance with the General Data Protection Regulation 2016/679 of the European Union (hereinafter: GDPR Regulation) and the Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (hereinafter referred to as "Privacy Act").